Midway Airport Customer Satisfaction Survey

C R Market Surveys conducted an annual customer satisfaction survey targeting travelers at Midway from 2011 to 2015. The project aimed to gather insights into passenger experiences and satisfaction levels. 

Key responsibilities included: 

1. Survey Administration: We conducted over 4,500 surveys annually across both airports to capture a representative sample of traveler feedback. 

2. Security Compliance: We managed the badging and security processes for a team of 20 interviewers to ensure compliance with airport regulations. 

3. Technology Utilization: Our interviewers utilized tablets to facilitate efficient data collection and enhance the survey experience for participants. 

This comprehensive approach provided valuable insights that informed airport management strategies and improved overall passenger satisfaction at Midway.