O'Hare Airport Mystery Shop Program

C R Market Surveys, since 2018, has been managing the mystery shop program for O'Hare International Airport, the nation’s third-largest airport. Since the project's inception, we have conducted over 2,000 mystery shops across more than 200 concessions, encompassing retail, food, and service industries. 

These insights have helped enhance the overall passenger experience and service quality at O'Hare International Airport.