Pace Customer Satisfaction Survey

C R Market Surveys performed an extensive customer satisfaction survey for Pace, focusing on rider experiences across Chicago and suburban areas. Key components of the project included: 

Key phases included:

1. Recruitment: We provided 25 qualified survey interviewers, responsible for conducting the surveys. Our team trained and scheduled these interviewers to ensure efficient data collection. 

2. In-Depth Interviews: On-site interviews were conducted at Pace bus stops and on-board buses, allowing us to gather direct feedback from riders in their everyday environments. 

3. Data Collection: We exceeded our data collection target by 30%, successfully capturing valuable insights into customer satisfaction and service performance. 

This project provided Pace with critical feedback to enhance their services and improve the overall rider experience.